Behaviour Support Brisbane
HandinHand is a multidisciplinary, NDIS-registered allied health provider delivering Positive Behaviour Support across Brisbane, from our centre in Fortitude Valley, with telehealth available across Australia.
Most people begin with a free 15-minute connection call. There is no referral required, and you do not need an NDIS plan number to talk to us.
NDIS registered for Specialist Positive Behaviour Support, group 0110 · NDIS Provider Number 405 0111 401 · Telehealth across Australia
Choose the path that fits
The fastest way to reach us depends on what you need.
Most people who contact us fall into one of three groups. Pick the one that fits, and we will route you to the right person on our team.
I am looking for support for myself or a family member
Most new clients start with a free 15-minute connection call. We confirm the right service, the right funding pathway, and realistic timing.
I am a GP, Support Coordinator, or Plan Manager making a referral
Our referral form takes about two minutes. Our intake team then contacts the participant to confirm the practitioner match.
I am an existing client with a booking, billing, or report question
The fastest route is to call our reception team during staffed hours, or email us and our team will get back to you.
NDIS behaviour support Brisbane
Positive Behaviour Support is an NDIS-funded service that works out what a behaviour is achieving for a person, then builds safer ways to meet that same need. In Brisbane, HandinHand delivers the functional behaviour assessment, the written behaviour support plan, and training for the people who use it, from our Fortitude Valley centre and by telehealth.
We support participants and families across Brisbane City and the inner suburbs, including Fortitude Valley, New Farm, Herston, and South Brisbane. The southside, Logan, and the Redlands each have their own page, so you can see which team covers your area.
How we work with Brisbane clients
Most people begin with a free 15-minute connection call. We check whether behaviour support is the right service, confirm the funding pathway, and give you a timeline you can plan around. From there you are matched with a Positive Behaviour Support Practitioner who works in your part of Brisbane.
Who we support here
We work with children, teenagers, and adults. For children, that often means working alongside families, schools, and early learning centres. For teenagers, it means building independence and the skills that make school and home calmer. For adults, it often means working with Supported Independent Living providers and their staff to reduce and remove restrictive practices.
Services available here
Assessment and Recommendation Reports
Last reviewed October 2026.
Not sure if Positive Behaviour Support is the right service for your situation? A free 15-minute call will sort it out.
What behaviour support in Brisbane includes
A functional behaviour assessment
We start by understanding the behaviour before trying to change it. The assessment looks at when it happens, what comes before it, and what need it is meeting, using conversations with the people who know the person best, observation of daily routines, and records such as incident reports.
A plan the whole team can use
The behaviour support plan explains the behaviour in plain English and sets out proactive strategies, safe responses, and the skills the person is building. It is written with the participant, their family, and their support team.
Training for the people around the person
A plan only works when the people around the person can use it. We train families, carers, school staff, and support workers in the strategies, and we check in with them when something is not working.
Review and adjustment
Needs change, so plans change. We review progress against the goals in the plan and update the strategies when the person grows, moves house, or starts a new school or job.
How it works, step by step
Step 1. Connection call and intake
Fifteen free minutes on the phone to work out what you need and check what your plan covers. If behaviour support fits, we complete a service agreement and match you with a Positive Behaviour Support Practitioner.
Step 2. Functional behaviour assessment
Your practitioner works out what the behaviour is achieving for the person, using interviews, structured observation, and the records that already exist. With your consent, this can include the school or the support team.
Step 3. Writing the plan
Where a regulated restrictive practice is in use, an interim behaviour support plan must be in place within one month of engaging us. The full plan follows within six months. The NDIS Commission sets both deadlines, not us.
Step 4. Implementation and review
We train the people who will use the plan, then track it against real data. Reviews are built in, so the strategies change when the person’s needs change.
Restrictive practices and NDIS obligations
What counts, and who is responsible
Chemical, physical, mechanical, and environmental restraint all count as regulated restrictive practices, and so does seclusion. Anything on that list has to be authorised, reported to the NDIS Commission, and reduced over time. Providers carry that obligation, not families.
How we manage the process for you
Authorisation in Queensland is external, handled through the Office of the Public Guardian or QCAT depending on which practice is involved. We do the evidence, the applications, the Commission reporting, and the reduction plan.
We treat a restrictive practice as a sign that an environment has failed the person. Every behaviour support plan we write includes a route to reducing and removing it.
Using your NDIS funding
Which part of your plan pays for it
Your behaviour support comes out of the Capacity Building part of your plan, under Improved Relationships. On a PACE plan you will see it listed as Behaviour Support, or sometimes CB Relationships. The wording changed but the funding did not.
Plan managed, self managed, and NDIA managed
Plan managed, self managed, and NDIA managed participants can all use us. Our registration for Specialist Positive Behaviour Support, group 0110, is what makes direct access possible for NDIA managed participants. Our NDIS Provider Number is 405 0111 401.
If behaviour support is not in your plan yet
An Assessment and Recommendation Report builds the evidence for including behaviour support at your next plan reassessment. We write those, and we will be straight with you about whether the evidence is likely to support the request.
Areas we cover in Brisbane
We deliver behaviour support across Brisbane City and the inner suburbs, including Fortitude Valley, New Farm, Herston, and South Brisbane.
For the southside, see our page for behaviour support in Salisbury. For Logan, see behaviour support in Loganholme. For the Redlands, see behaviour support in Redland Bay.
Our Brisbane centre is at Level 1, 76 Brunswick Street, Fortitude Valley. Telehealth is available everywhere in Australia.
Start with a conversation
Start with a conversation, not a commitment
There is no referral required, no NDIS plan number needed, and no obligation afterwards. We will tell you whether behaviour support is the right fit and roughly when we could start in Brisbane.
Or call us directly: 1300 853 293
We support clients across Brisbane City and the inner suburbs, including Fortitude Valley, New Farm, Herston, and South Brisbane, and by telehealth throughout Queensland.
In their own words
How Support Coordinators, families, and participants describe working with us.
Shared with permission, in line with NDIS and AHPRA guidelines. These reflect people’s experience of working with us, not clinical outcomes or NDIA decisions.
Frequently Asked Questions (FAQ)
Common questions about behaviour support in Brisbane
Still unsure after reading these? The connection call is short, free, and there is no commitment afterwards.
Yes. Our Brisbane centre is at Level 1, 76 Brunswick Street, Fortitude Valley. Telehealth is also available for parts of the process, such as the connection call and plan reviews.
We cover Brisbane City and the inner suburbs from Fortitude Valley. The southside, Logan, and the Redlands have their own pages listing the suburbs each team covers. If your suburb is not listed, call us and we will tell you honestly whether we can help.
Book a free 15-minute connection call. We confirm that behaviour support is the right service and that it is funded in your NDIS plan, then match you with a practitioner. The plan is written after the functional behaviour assessment.
The practitioner works out what a behaviour is achieving for the person. That usually means talking with the person and the people around them, observing daily routines, and reviewing records. The findings shape the behaviour support plan.
Yes. We support autistic children, teenagers, and adults. Our practitioners take a person-centred approach that respects how each person communicates, and the goal is to meet needs safely, not to change who someone is.
Yes. With your consent, we share strategies with teachers and educators so the plan works the same way at school and at home.
Yes. We complete functional assessments and behaviour support plans for people in SIL, train staff in proactive and reactive strategies, and work towards reducing and removing restrictive practices.
Yes. HandinHand is registered for Specialist Positive Behaviour Support, registration group 0110. Our NDIS Provider Number is 405 0111 401.
No. Families, participants, and Support Coordinators can contact us directly. A Support Coordinator can also send a referral through our referral form.
Possibly. An Assessment and Recommendation Report builds the evidence for behaviour support at your next plan reassessment. We will be straight with you about whether the evidence is likely to support it.
Capacity Building, under Improved Relationships. On a PACE plan it may appear as Behaviour Support or CB Relationships.
Yes, for parts of the process such as the connection call, planning meetings, and reviews. Your practitioner will talk you through which parts suit telehealth.